DBAM Systems - WAN Optimisation, Application Acceleration and Network Visibility

Low graphics version

Support

Our Mission

DBAM Understands that the health of your business is tied to the efficiency of your network. That is why DBAM is committed to ensuring that your business stays connected. We do this by providing a comprehensive mix of support services as well as service contracts to meet your business needs.

Our Service

DBAM takes a professional approach to service delivery, based on a wealth of cross industry experience, business models amd network configurations. We deliver results with a service infrastructure organised to maximise responsiveness and optimize problem resolution.

DBAM Systems service and support options are designed to protect your investment.

DBAM offers the following service and support products:

DBAM Customer Support Program (DCSP) - is available in one-year, two-year and three year terms and provides 8 x 5 technical support, software upgrades and enhancements and next day advance replacement.

DBAM Partner Support Program (DPSP) - is available in one-year, two-year and three year terms and provides 8 x 5 technical support, software upgrades and enhancements and next day advance replacement.

DBAM Software Subscription (DSS) - is available in one-year, two-year and three year terms and provides easy access to all software upgrades and enhancements and 8 x 5 telephone support.

What is included in each service?

	DCSP	DPSP	DSS
Next Business Day Advance Replacement	Yes	Yes	n/a
Software Upgrades/Enhancements	Yes	Yes	Yes
Phone Support	Yes, 8x5	Yes, 8x5*	Yes, 8x5
Web Support	Yes, 8x5	Yes, 8x5*	Yes, 8x5