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Our Mission
DBAM Understands that the health of your business is tied to the efficiency of your network. That is why DBAM is committed to ensuring that your business stays connected. We do this by providing a comprehensive mix of support services as well as service contracts to meet your business needs.
Our Service
DBAM takes a professional approach to service delivery, based on a wealth of cross industry experience, business models amd network configurations. We deliver results with a service infrastructure organised to maximise responsiveness and optimize problem resolution.
DBAM Systems service and support options are designed to protect your investment.
DBAM offers the following service and support products:
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DBAM Customer Support Program (DCSP) - is available in one-year, two-year and three year terms and provides 8 x 5 technical support, software upgrades and enhancements and next day advance replacement.
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DBAM Partner Support Program (DPSP) - is available in one-year, two-year and three year terms and provides 8 x 5 technical support, software upgrades and enhancements and next day advance replacement.
What is included in each service?
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DCSP |
DPSP |
DSS |
| Next Business Day Advance Replacement |
Yes |
Yes |
n/a |
| Software Upgrades/Enhancements |
Yes |
Yes |
Yes |
| Phone Support |
Yes, 8x5 |
Yes, 8x5* |
Yes, 8x5 |
| Web Support |
Yes, 8x5 |
Yes, 8x5* |
Yes, 8x5 |
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* Second-tier support for Partners only
A. No, DBAM Systems does not offer advance replacement or extended warranty as stand-alone services.

The resources area provides a rich source of product data sheets, white papers, case studies and other DBAM information

DBAM TV is where you can access online Video materials covering performance, how-to instruction and PowerPoint resources. Simply select from the 3 channels below to find what you're looking for...


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In this section, you can run videos that demonstrate some of the many ways in which a DBAM EP device can have a dramatic performance advantage on your network. Simply browse through the videos below and click on any that you wish to watch.


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In this section, you can run videos that show you "how to" perform certain tasks on an Exbander Precision (EP) Device via the Precision Start software. Simply browse through the videos below and click on any that you wish to watch.

Frequently Asked Questions
Fast answers to the most frequently asked questions.
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How To - Video Tutorials
A selection of "How to..." video tutorials covering some common and simple to set up configuartions.
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