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Gold Support

Each DBAM devices is supplied with a one year (from date of invoice) hardware warranty.  In order to gain access to software updates, software support and enhanced hardware warranty a Silver or Gold Support Contract must also be purchased.

DBAM Silver and Gold Support Contracts have the benefit of being bundled with the appropriate software user license, which otherwise must be purchased in addition to a device.
 
If a user chooses not to purchase a support contract with a device, they MUST purchase the appropriate software user license for the device(s) in order for the device to remain active.

Support contracts must be purchased within 30 days of the invoice date of the device.
 
DBAM Support Contracts are valid for 1 year from the date of the invoice of the device, after which time they expire and must be renewed.  Renewals can be made up to 8 months after the expiration of the previous contract but will commence from the date of expiry of the previous contract and not from the date of renewal.
 
The purchase of a DBAM Support Contract gives users access to version upgrades, and best in class hardware and software support for that added peace of mind and TCO Gold Support (total cost of ownership) control.

The DBAM Gold Support Contract offers the following level of cover for support:
 
  • Software Licence ("Right to Use" Licence) for the Exbander Precision EP product (Software Licence Subscription Fee bundled in with this support contract
  • Maintenance/Minor Releases of the Precision Application and the Precision Start Application
  • Firmware upgrades and fixes
  • Major Releases (Version upgrades) of the Precision Application and the Precision Start Application
  • 24 x 7 x 4* Partner Portal Support -means 4 hour response time - 4 hours to commence attending to the support query;
  • Advance Hardware Replacement. Replacement product with freight prepaid with next business day only delivery in the United Kingdom.  Replacement unit will be a new or "like new" unit, a similar model or product or a similar product with equivalent or improved/higher features;
  • Standby unit product special pricing (as listed in the active price list).
 
To enquire about the DBAM Gold Support Contract please email enquires@dbamsystems.com